Common Questions

Yes. Use the "Request a Quote" option at checkout to receive a formal PDF quote you can submit through your procurement system. We work with museums, government agencies, universities, and nonprofits nationwide.

Yes. Check the sales tax-exempt box at checkout and upload your exemption certificate there, or email a copy to info@uplandexhibits.com — we'll apply the exemption to your order.

Online orders are paid in full at checkout. Organizations ordering by purchase order are invoiced when the order ships, net 30 — request a formal quote and we'll set it up.

We don't offer reseller accounts or wholesale pricing — our margins can't carry a discount. Resellers, sign shops and exhibit houses are welcome to order at our website prices, or send the specs for a specific project or bid to info@uplandexhibits.com and we'll put together a quote.

Send the solicitation to info@uplandexhibits.com and we'll quote it directly — everyone bidding the same solicitation gets the same pricing. Payment terms, lead time, our W-9 and the rest are on Bidding on a Solicitation.

Yes. Our SAM.gov registration is active, so we can bid federal work. We're registered as Flint Hills Design, LLC, doing business as Upland Exhibits. UEI T9MEHKMQQ7M1.

Everything we build is made to order, so orders can't be returned or canceled once production begins. If something arrives damaged or defective, tell us within 30 days of shipment and we'll repair it, replace it, or refund the affected piece — full details in our Terms of Sale.

Yes — every piece is warranted free of defects in materials and workmanship. Notify us within 30 days of shipment with the particulars and we'll repair, replace, or refund the defective piece. The warranty doesn't cover damage from improper installation, modification, or misuse — full terms in our Terms of Sale.

Yes, for every product we make, including older ones. Email info@uplandexhibits.com with the product, roughly when you bought it, and what's broken or missing. A photo helps. We'll tell you what it takes and what it costs.

Our rails and pedestals are freestanding and don't need anchoring. If you want them secured, for busy galleries, young visitors or a wall mount, it can be done. How depends on your floor or wall. Email info@uplandexhibits.com with the product, the surface it's going on and what you're worried about, and we'll recommend the right approach.

Generally, no. Most of our products ship by freight rather than ground, which makes customer carrier accounts hard to coordinate. We handle shipping ourselves to keep things simple on both ends.

Yes. For Canada, and for smaller orders to Alaska and Hawaii, the cart shows a shipping price right away. FedEx won't price freight to Alaska or Hawaii online, or any shipment to Puerto Rico, so we get those rates from FedEx customer service. Request a quote from the cart, or email info@uplandexhibits.com with what you'd like to order and the full delivery address, and we'll send it to you. Shipping prices to Canada don't include duties, taxes or customs fees. Those are paid by the buyer, and FedEx bills them to you at or after delivery.

FedEx can't quote every shipment online. It depends on the destination and the size and weight of the order. When the cart can't show a price, request a quote from the cart, or email info@uplandexhibits.com with what you'd like to order and the full delivery address. We'll get the quote from FedEx and send it to you.

Usually, yes. Choose Priority Rush at checkout and your order ships in about half the standard lead time, for 40% of the item total (shipping not included). Your cart shows the rush ship-by date and the exact charge before you pay.