Common Questions
Questions about ordering, billing, and working with Upland.
// Ordering & Billing
Ordering & Billing
Can we pay by purchase order instead of a credit card?
Yes. Use the "Request a Quote" option at checkout to receive a formal PDF quote you can submit through your procurement system. We work with museums, government agencies, universities, and nonprofits nationwide.
Are you set up for tax-exempt orders?
Yes. Check the sales tax-exempt box at checkout and email a copy of your exemption certificate to info@uplandexhibits.com — we'll apply the exemption to your order.
What are your payment terms?
Our standard terms are 50% deposit to begin production, with the balance due before shipment. Custom terms are available for larger projects — ask us at quote time.
Can I use my own FedEx or UPS shipping account?
Generally, no. Most of our products ship by freight rather than ground, which makes customer carrier accounts hard to coordinate. We handle shipping ourselves to keep things simple on both ends.
Can you hit a specific install or event deadline?
Select the rush order option at checkout to get your order roughly twice as fast. When lead times are extended, rush isn't available so we can keep existing orders on schedule.